Loading…
Loading…
Written by Max Zeshut
Founder at Agentmelt · Last updated Sep 9, 2026
Transferring a conversation from an AI agent to a human representative while preserving the full context—conversation history, customer sentiment, intent classification, and any actions already taken. A warm handoff means the human picks up exactly where the agent left off, avoiding the frustration of customers repeating themselves. Contrast with a cold handoff where the human starts with no context.
A support agent detects rising frustration and transfers to a human, passing along: 'Customer is asking about a delayed order #4521, shipped 5 days ago, tracking shows stuck in transit. Customer tone is frustrated. Agent already offered a tracking link—customer wants a refund or reshipment.'
See it as a workflow
Support Ticket Deflection WorkflowTrigger, steps, n8n nodes, guardrails and an importable template — plus what it costs to have it built.
Or skip the build
Workflows from $197/month, custom agents from $2,000.